A knowledge base is a special kind of database for knowledge management.
It is the base for the collection of knowledge.
Normally, the knowledge base consists of explicit knowledge of an organization, including trouble shooting , articles, white papers, user manuals and others. A knowledge base should have a carefully designed classification structure, content format and search engine.
The most important aspect of a knowledge base is the type of information it contains. A knowledge base that becomes a dump site of irrelevant information has its role degraded to that of an information dump. Making sure that the most up-to-date and relevant information is present in a knowledge base is essential to its success, not to mention having an excellent information retrieval system ( search engine ).
Determining what type of information, and where that information resides in a Knowledge base is something that is determined by the processes that support the system. A robust process structure is the backbone of a successful Knowledge base.
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